Help - Returns & Exchanges

Returning a product is always possible, either at our Flagship store or by sending the product(s) back to us. When requesting a return or exchange, please make sure to mind the following information.

Our policy

• Orders can be returned within a period of 30 days, starting from the moment you receive your order;
• Item(s) should be clean and unworn, all tags and dust bag(s) must still be present;
• We offer free returns for customers based in The Netherlands, Luxembourg, Belgium, Germany, and France. For all other countries, the cost of a return is at your own expense.
• If you paid an initial shipping fee, please know we will refund it when you return your order.

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How to return

European Returns*

• Head to our return portal;
• Fill in your order number and the email address you used when placing your order;
• Select the item(s) you want to return along with the reason(s) and tell us if you wish to receive a refund or an exchange;
• Fill out your address details and choose a return method;
• Drop off your return at the nearest parcel shop.

Rest of World Returns

• Pack up your return and write ‘RETURNS OF DUTCH MERCHANDISE’ on the box as well as the customs declaration form;
• Send your return to ETQ, Returns & Repairs, Singel 465, 1012WP Amsterdam, The Netherlands.
• Send an email to service@etq-amsterdam.com in which you announce your return together with your order number, tracking details and your wish for either a refund or an exchange. We’ll then get back to you with a confirmation.

What's next?

We aim to process all returns within 3 business days after receiving them. You will receive a final confirmation when your refund has been issued or when your exchange has been shipped. Please allow a couple of days for the refund to be visible in your bank account.

If you have any questions, please contact us on +31 (0) 20 261 38 15 or send an email to service@etq-amsterdam.com. Our Customer Service is open from 10 AM to 6 PM on weekdays.

Retourneren, retour sturen of terugsturen, betekent allemaal hetzelfde. Zelfs in Vietnam.